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Error Opening Data Location

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Error Opening Data Location
When opening SMS after updating or installing, it gives the error: "Can't open data location- Data too old or corrupt. Please contact Technical Support or your service provider."

This error occurs when the data folder that SMS is trying to access is from an older version of SMS and can’t be migrated because versions have been skipped.
 

Solution: There are a couple of solutions for this issue.
 

  • If the data is still wanted then we need to uninstall the version that is currently installed and install the version that is one version newer than the data is from. You can find current and older versions here, Updating SMS Basic and Advanced . 

    1. To uninstall SMS, Control Panel> Programs >Programs and Features> Uninstall a program --- Highlight the program name and select Uninstall at the top of the list.

    2. Next determine the version the data folder is from. You can do this by either looking at older backups and dates of the backups or sometimes if you follow this path: C:\Program Files (x86)\Ag Leader Technology\SMS\Patches and there will be folders that will correlate to the versions that were installed. Example: 14_50 is version 14.5 and 15_20 is version 15_20.

    3. When you discover the version the data is from, uninstall the version that installed currently. You can install the version one newer than that one. So if the data is from v14.5 then you can install v15.2 for the data to migrate.

  • If the data was from a trial version or is no longer needed the data folder can be deleted by following the steps below. 
     

    1. Go to your C: drive and follow this path: C:\Program Data\Ag Leader\SMS\Data

      1. If you don’t see the Program Data folder, see Showing hidden folders

    2. Delete or rename the Data folder in the SMS folder.

    3. Open SMS and it will be blank with no data.

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